Terms and Conditions – Tastes Festival

Terms & Conditions and Privacy Policy

ALL SALES ARE FINAL/NO REFUNDS, NO EXCHANGES, NO REPLACEMENTS

All events, prices, personalities, performances, venues, dates and times are subject to change without notice. All sales are final. This ticket/confirmation cannot be replaced, refunded or exchanged. Guests must present ticket or printed letter of confirmation. Tickets confirmation will be exchanged for QR Codes to allow admission into the festival event stated in this printed document. Festival reserves the right to refuse admission and revoke the ticket at any time.

INCLEMENT WEATHER

Festival Organizer accepts no responsibility, financial or otherwise, for event cancellation or interruption due to inclement weather or other acts beyond festival control. Refunds do not apply for cancellation of such nature.

MUST BE 18 YEARS OF AGE OR OLDER

No one under the age of 18, including children in strollers accompanied by their parents, will be admitted to any Festival events (with the exception of otherwise noted events) unless accompanied by an adult. A government-issued photo ID will be solicited for proof of age.

RIGHT TO USE YOUR NAME, VOICE, IMAGE AND LIKENESS

By using this ticket, Holder grants Festival Organizer and its affiliates and licensees the irrevocable, transferable, perpetual right and license to publish, print, display, record and use (by photograph, film, tape, aural devices and any other method or device) the Holder’s name, voice, image and likeness while at the Festival (the “Recordings”), and use such Recordings for any and all purpose, in any and all media now known or hereafter devised.

NO CONSUMPTION OF ALCOHOLIC PRODUCTS

Anyone found consuming alcoholic products will be escorted outside the festival grounds by security.

Definitions and interpretation

“Event” means the Tastes Festival.
“Organizer” means Tastes Festival.
“Tickets” means tickets including paper and electronic tickets for the Event for the right to attend the Event.
“Venue” means any facilities or locations of any nature where the Event is being held.
“You” means you. “Your” shall be read accordingly.

Introduction and how these terms apply

These terms apply to the sale and/or use of Tickets bought from this site. We recommend that you read all of these terms prior to purchasing a Ticket.

By purchasing these tickets, you are agreeing to be bound by these terms and the conditions set out on our website. These will form a legally binding contract so please do take the time to read them and make sure you understand them. If you use the site or the ticket services on the site, you will be agreeing to accept these terms. If you do not agree to accept them, you must not use the site or the ticket services on the site.

We recommend you review the terms each time you purchase Tickets from the site and print a copy of them for your future reference as we intend to rely upon them. If you are uncertain about your rights or think the terms are not complete/accurate, please contact us before placing an order so we can discuss your query/concern.

Changes to these terms

We reserve the right to change, modify, add to, or delete portions of these terms at any time including to reflect changes affecting the Ticket services, Ticket Provider requirements, payment methods, relevant laws and regulatory requirements.

If we do change the terms, we will post the date of the changes on this page. You are responsible for regularly reviewing these terms so that you are aware of any changes. Your continued use of the site after any such changes constitutes your acceptance of the new terms and you will be subject to the policies and terms in force at the time that you order the relevant Tickets from us. If you do not agree to (or are unable to comply with) the terms as amended, please do not continue to use the site.

You must be at least 18 years of age to agree to, and enter into, a contract on your own behalf and to register for use of this site.

By registering, you agree that (i) you have read, understood and will be bound by these terms and any Additional Terms (frequently asked questions, as applicable) indicated on the site; (ii) you comply with the age requirements; (iii) you have fully read and comply by the code of conduct and any other instruction by the events team and (iiii) you have provided accurate and truthful information in the registration process.

Personal Information

You will be required to complete the purchase process by providing certain information (name, email address, address and telephone number).

By using the site you agree we may hold, store and use the personal information you provide for the purpose of providing the Ticket services. For further information on this please see our privacy policy. It is your responsibility to keep us updated with any changes to your details (including contact address, telephone number or email address). Please do update us on any changes promptly as we will use the details, we have to despatch tickets, notify you of cancellations etc.

Tickets

All Tickets are sold subject to availability and to these terms.

Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at the time you book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number, without prior notice unless the excess purchase was due to our error.

It is your responsibility to check your Tickets when you receive them as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately by emailing us at tickets@tastesfestival.com if there is a mistake.

A valid Ticket must be produced for entry to an Event. Removing any part of, altering or defacing the Ticket may invalidate your Ticket.

Please keep your Tickets safe. We will not be responsible for any Ticket that is lost, stolen or destroyed. Refunds will not be made on lost or unused tickets. There is a charge of £2 per food or beverages orders.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

Placing an order and price and payment

The contract for the purchase of any Ticket will be between you and the Organizer. These contracts will only be formed when the Organizer has received payment in full for the Ticket(s). Until such time there is no contract between you and the Organizer for the Ticket(s) or related services. The Organizer reserves the right in its sole discretion to reject any order it receives.

The price of any Ticket will be as quoted on this site at the time we accept your order, except in the case of obvious error. This price will include debit or credit card charges where applicable but is exclusive of any booking fee and collection or delivery fee which will be indicated to you during the order process (including on the breakdown of costs on the order page and confirmation of order page). Prices are subject to change at any time.

We use our best efforts to ensure that the prices of Ticket(s) displayed on our site are correct. If an error or inaccuracy is discovered and we have not yet taken payment we will normally reject your order for Tickets and notify you of such rejection. You will then be able to order the Tickets at the correct price if you wish (subject to availability).

We are under no obligation to provide the Ticket(s) to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as a pricing mistake. We reserve the right to withdraw from any contract in the case of obvious and unmistakable pricing errors.

Payment for all Tickets must be made by Debit or Credit card. By providing the details of a credit or debit card, you confirm that you are authorized to purchase the Tickets and that you are the holder of the relevant credit or debit card or are expressly authorized to use this to purchase the Tickets.

We use a third party payment provider to assist us to process payment. We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently or bookings we suspect have been resold or transferred without our approval.

Delivery

All Tickets are accessible to you via our web app following your purchase.

If you have not received your Tickets within 24 hours following your purchase please contact us by emailing us at tickets@tastesfestival.com

Changes to Event and cancelled/re-scheduled Events

The Organizer reserves the right to make alterations to the published Event program and schedule timings where reasonably necessary.

It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event.

Where an Event is cancelled or re-scheduled, we will use our reasonable endeavors to notify you using the details you provided us at the time of ordering. We cannot guarantee that you will be informed of such cancellation before the date of the Event.

Refunds/exchanges

After you have purchased a Ticket it cannot be exchanged or refunded.

Where an Event is cancelled by the Organizer, Ticket Holders will be contacted via email detailing how to request a refund / transfer Tickets.

The refund for Tickets will be for the face value of the Tickets purchased only.

In order to claim your refund, please ensure that you apply by the date stipulated on the cancellation information (this will be via an attached link), which will be sent to you in the email. In any instance refunds shall only be made to the person who purchased the Tickets and will be made using the same method (i.e. the same credit / debit card) used to purchase the Tickets. Our system will only allow refunds to the exact same card, so please check your payment method before making a purchase. These terms do not and shall not affect your statutory rights as a consumer.

Resale/use of Tickets

Tickets are only for your personal use or that of your party / guest. We reserve the right to cancel any Tickets if you resell or attempt to resell such Tickets in breach of this section (including any resale or attempted resale of Tickets at a higher price than the purchase price, for example tickets being resold at a higher price via any internet auction site).

Photographic identification maybe required to gain entry to the event with a Ticket and the names must match. Only Passports, Driving Licenses or other nationally recognized identification will be accepted. The holder of a resold Ticket will be refused entry.

Void Tickets

Any Ticket obtained in breach of these terms shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to the Event may be considered to be a trespasser and may be liable to be ejected and subject to legal action. Void Tickets are non-refundable.

Conditions of Admission

You must comply with the instructions and directions given by Organizer and Event staff and stewards and with all relevant laws, safety announcements and Event regulations whilst attending the Event. The Organizer reserves the right to refuse Ticket holders admission to the Event in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.

The Organizer also reserves the right to request that Ticket holders leave the Event at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Organizer may remove a Ticket holder who:

Breaks the code of conduct in any way; such as, has behaved in the Event in a matter which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or uses threatening, abusive or insulting words or behavior or in any way provokes or behaves in a manner which may provoke a disturbance; or in the reasonable opinion of the Organizer is acting under the influence of alcohol or drugs; or fails, when required, to produce proof of identity or age.

No refunds will be given to Ticket holders who are refused entry or ejected due to their own behavior.

The use of equipment for recording or transmitting any audio, visual or audio-visual material or any information or data for commercial or business use inside the Event is strictly forbidden. Unauthorized recordings, tapes, films or similar items may be confiscated and destroyed. The Organizer will not be liable for any loss, theft or damage to confiscated items. Ticket holders entering the Event may be filmed, photographed and/or recorded for broadcast, event promotion or security purposes. The Organizer may use such films and recordings without payment and without further notice.

Ticket holders shall not bring into the Venue or display or distribute at the Event any sponsorship, promotional or marketing materials without prior agreement from the Organizers.

No food or drink, other than Baby Food is allowed to be brought into the Event. Bags may be checked on entry and food / drink confiscated.

The Organizers operate a Zero Drugs Policy.

The Organizer reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the Organizer, may cause danger or disruption to other visitors to the Event or is one of the items not permitted in the Venue including as listed at section above.

Privacy Policy

The Organizer is committed to ensuring your privacy is protected. This section explains how we use the information we collect about you on our tickets site and the procedures we have in place to safeguard your privacy. By submitting your information and using this site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. If we change our privacy policy we will post the changes on this page so that you are aware of them. We advise you to check this page regularly.

If you purchase a Ticket you will be asked to provide personal information (such as name, address, email address and telephone number etc) and financial information. We use this information to fulfill your order and notify you of the status of your order and process your order (for example to verify financial details provided, to despatch tickets and to contact you regarding an Event if necessary). We will provide this personal information to third parties used to operate the Tickets service (for example payment processing companies) and will require that they only use the data as strictly necessary to provide the Tickets service. In assessing your order for Tickets we may also provide your information to third parties to help to ensure that your payment details are not being used without your consent and to assist in the detection and prevention of fraud.

If you consent to us doing so (eg by way of tick box in the purchase process) we may send you marketing messages using the details that you provided upon registration. You can unsubscribe from receiving marketing messages by clicking on the unsubscribe link in any such message or by contacting us here.

We monitor customer traffic on an aggregate basis in order to help us develop and improve our site for the benefit of our customers. We may provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third party vendors and relevant affiliate partners, but these statistics will not include any personally identifying information. We may disclose personal information where we believe in good faith that this release is reasonably necessary to comply with the law.

We do not without your consent (eg by way of tick box in the purchase process) provide personal data we have collected to third parties for marketing purposes.

The processing of credit & debit cards is undertaken by PayPal on behalf of the Organizer, through a secure hosted connection. No card data is stored by the Organizer for these purposes & customer details are only used to send the tickets to the purchaser.

The Organizer has implemented technology and security features to safeguard the privacy of your personal information from unauthorized access or improper use. We employ Secure Sockets Layer (SSL) encryption software to secure your personal data and payment information. This is to prevent unauthorized access or unlawful processing of your personal information. We will continue to enhance our security procedures as new technology becomes available. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Because the internet infrastructure is global, and it is not possible to predict the routes that information sent over the internet will take, the information you provide may be transferred temporarily via a route which takes it outside the US as it passes between you and us. Territories outside of the US do not always have strong data protection laws. By submitting your information to this site you consent to this transfer.

We use cookies on our site. These allow us to collect data which assists us in improving our site and enhancing your experience of our site.

Cookies are electronic tags that contain small amounts of information which are placed on your computer in the process of sending your computer a file, such as a web page. A cookie is a unique identifier that tells a site when a computer that has previously visited the site returns and what pages it requests on each of its visits. Cookies can track where you travel on a site and what you look at and compile statistical reports on site activity.

Cookies make it easier for you to use our site during future visits. You may set up your computer to reject cookies by the privacy settings for your web browser, (usually located under the Tools menu, choose Internet Options, then Privacy) although in that case you may not be able to use certain features on our site.

Disclaimers and limitation of liability

PLEASE READ THIS SECTION CAREFULLY AS IT SETS OUT THE LIMITATIONS OF OUR LIABILITY TO YOU

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk.

The Organizer does not accept any responsibility for loss or damage to personal property brought to the Event or Venue.

You agree you will have no claim against us, in respect of any decision to remove Events from this site or any decision to suspend or terminate your access to this site. In the absence of any negligence or other breach of duty by the Organizer, the use by you of the site is entirely at your risk.

The Organizer warrants that it will provide the Tickets service with reasonable skill and care and substantially as described in these terms. The Organizer does not make any other promises or warranties about the site or the Tickets service. In particular the Organizer does not make any guarantee of any specific results from the use of this site (including any search function on it).

For the purposes of this section, “Force Majeure” means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defense requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these terms to the extent that the failure is caused by Force Majeure.

The Organizer will not be liable under these terms for any loss or damage caused by the Organizer or any of its employees or agents in circumstances where:

there has been no breach of a legal duty of care which is owed by the Organizer or any of its employees or agents; or the loss or damage is not a reasonably foreseeable result of any breach of these terms.

The Organizer will not be liable under these terms for any increase in the loss or damage you suffer resulting from your actions or a breach by you of these terms.

Our liability for losses you suffer as a result of us breaching a contract for a Ticket is limited to the value of such Ticket and any booking fee or delivery fee that you have paid.

You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these terms or default in the discharge of your obligations. Nothing in these terms shall have the effect of excluding or limiting either our liability or your liability for fraud or for death or personal injury caused by our/your negligence (as applicable).

Intellectual Property Rights

The site and its look and feel (including without limitation the site design, text, graphics and all software and source codes connected with the site) are protected by copyright, trademarks, patents and other intellectual property rights and laws. You are authorized to use the Tickets and this site only for personal, non-commercial use (ie you can visit, view and print a copy of any page on this site for personal non-commercial use only). None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the Organizer.
You must not use the site for any purpose that is unlawful or prohibited by these terms.

If you breach these terms

If you are in breach of, or we suspect you are in breach of, these terms then we may take any/all of the following actions:-
issue a warning to you;

effect an immediate, temporary or permanent withdrawal of your access to your account and/or the site however you will remain responsible for all outstanding amounts on your account;
cancel your order for Ticket(s);

take legal action against you; and/or
disclose such information to law enforcement authorities as we reasonably feel is necessary.

Ban you from our social media platforms and report any inappropriate behaviors to our Local Authority.
The responses described above are not limited and we may take any action we reasonably deem appropriate.

Termination

We have the right to terminate your access to the site at any time, without notice, for any reason, including without limitation, breach of these terms. We may also at any time, at our sole discretion, discontinue the site or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the site.

Waiver

If we delay or fail to enforce any of these terms it shall not mean that we have waived our right to do so.

Assignment

The Organizers shall be entitled to assign any of our rights and obligations under these terms provided that your rights are not adversely affected.

Severability

If it is found by a Court or anybody of competent jurisdiction that any of these terms for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

Third Parties

Any person, other than the Organizer, not a party to these terms shall have no rights to enforce any of these terms.

Entire agreement

These terms, and the Additional Terms constitute the entire agreement between the parties in connection to its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.

Each of the parties agrees that it has not entered into these terms in reliance on, and shall have no remedy in respect of, any statement, representation, warranty or undertaking (whether negligently or innocently made) by any person (whether party to these terms or not) other than as expressly set out in these terms.

Governing Law

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by California law. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Notices 

All notices given by you to us must be given to legal@tastesfestival.com (by using the words “Legal Notice” in the email’s subject field). We will give notice to you via the site or at either the e-mail or postal address you provide to us as part of the order process or your registration. Notice will be deemed received and properly served immediately when we post it on the site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to, and received by, the specified e-mail address of the addressee.

Questions or complaints?

If you have any queries at all regarding this provision, or any of the terms, please do not hesitate to contact us by emailing us at info@tastesfestival.com. Any complaints relating to the sale of tickets or the event itself should be made in writing to the following email address: tickets@tastesfestival.com

A member of our team will respond to your complaint within 14 days following receipt of an email. No complaints will be responded to via any other email account or social media / social media messaging.

The Organizer reserves the right to choose not to respond to a compliant following an initial response answer if the Organizer deems that no terms and conditions have been breached.

Complaints relating to ticket purchases must be made with 14 days of ticket purchase and complaints relating to the event must be made within 14 days of the event ending. Complaints received after this time may not be responded to.